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My customer’s card was declined. What do I do?

  • First, double-check that you entered all card information correctly, including the CVC security code. Often a simple typo is to blame for a declined card.
  • If the card information was entered correctly, but the charge was still declined, there are numerous potential causes. The app will give you as much information about the decline as possible - but most declines are generic, so you may not be able to give your customer a clear reason. At this point, you can politely suggest they your customer contact his or her card issuer, ask for more information, and ask for future charges to be accepted.
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